Your order. On its way.
Every piece in the Snippy collection is sourced and shipped with care. Here is everything you need to know about how your order travels from us to you.
Order processing
All orders are processed within 1–3 business days of payment confirmation. You will receive a confirmation email when your order is placed, and a second email with your tracking number once it has been dispatched.
Orders placed on weekends or public holidays will be processed on the next available business day.
During peak periods, processing times may extend slightly. We will always communicate any delays.
Shipping rates & timeframes
We ship worldwide. Estimated delivery times begin from the date of dispatch, not the date of order.
| Destination | Method | Estimated Timeframe | Cost |
|---|---|---|---|
| Australia | Standard Shipping | 7–20 business days | Free |
| Australia | Express Shipping | 5–10 business days | $15.00 |
| International | Standard Shipping | 15–40 business days | $5.00 |
Shipping timeframes are estimates provided by carriers and are not guaranteed. Delays can occasionally occur due to customs processing, weather, or high demand periods.
Following your order
Once your order is dispatched you will receive an email containing your tracking number and a link to follow its journey. Tracking information may take 2–5 business days to update after dispatch.
If your tracking number is not updating, please allow a few extra days before contacting us — this is common with international shipments and usually resolves itself as the parcel moves through its next transit point.
Customs & import duties
For international orders, your parcel may be subject to customs fees, import duties or taxes imposed by your country's customs authority. These charges are the responsibility of the recipient and are not included in your order total or shipping cost.
Snippy has no control over customs processing times or charges. We recommend checking your local customs regulations before placing an order if you are unsure.
Lost, delayed or damaged orders
We take the safe arrival of your order seriously. If something goes wrong, here is what to do.
| Issue | What to do |
|---|---|
| Order hasn't arrived within the estimated timeframe | Check your tracking link first. If there has been no movement for 10+ business days, contact us at hello@shopsnippy.com |
| Item arrived damaged | Email us within 7 days of delivery with a photo of the damage. We will arrange a replacement or refund. |
| Wrong item received | Contact us immediately with your order number and a photo. We will make it right. |
| Order marked delivered but not received | Check with neighbours and your local post office first. If still unresolved, contact us and we will investigate. |
Still have a question?
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Contact Us →Refined taste.
Grounded soul.
The wellness space is full of beautiful things without soul. Snippy is different. Every piece we carry has been chosen because it earns its place - in your home, in your rituals, in your everyday life.
Because beautiful things should mean something. And meaningful things should be beautiful.
See how we choose →