Questions. Answered.
Everything you need to know about ordering, shipping, our products and our brand.
How do I place an order?
Browse the collection, select your piece, choose any available options such as size or weight, and add it to your cart. When you are ready, proceed to checkout and complete your payment. You will receive a confirmation email once your order is placed.
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay. All transactions are processed securely through Shopify Payments.
Can I change or cancel my order after placing it?
We process orders quickly, so changes and cancellations are only possible within a short window after purchase. Contact us immediately at hello@shopsnippy.com if you need to make a change and we will do our best to help before the order is dispatched.
Is it safe to purchase on your site?
Yes. shopsnippy.com is hosted on Shopify, which uses industry-standard SSL encryption. Your payment information is never stored on our servers.
How long will my order take to arrive?
Australian standard shipping typically takes 7 to 20 business days. International orders generally take 15 to 40 business days depending on your location. These are estimates from the date of dispatch and can vary due to customs processing and carrier conditions.
How much does shipping cost?
Standard shipping within Australia is free on all orders. Express shipping within Australia is $15.00. International shipping is a flat rate of $5.00 to all destinations worldwide.
Do you ship internationally?
Yes, we ship worldwide. International orders are subject to a flat $5.00 shipping fee. Please be aware that customs duties and import taxes may apply depending on your country and are the responsibility of the recipient.
Will I receive a tracking number?
Yes. Once your order has been dispatched you will receive an email with your tracking number and a link to follow its journey. Tracking information can take 2 to 5 business days to update after dispatch.
My tracking hasn't updated in days. What should I do?
This is common with international shipments and usually resolves itself as the parcel moves through its next transit point. If there has been no movement for more than 10 business days, please contact us at hello@shopsnippy.com and we will investigate.
Are the crystals natural or synthetic?
All crystals in the Snippy collection are natural. Each piece is hand selected for its depth of colour, energy, and quality. We do not carry synthetic or dyed stones unless explicitly stated in the product description.
Will my piece look exactly like the photo?
Because each crystal is a natural formation, no two pieces are identical. Colour, shape, and patterning will vary slightly from the product images shown. This is part of what makes each piece unique. If you would like to know more about a specific piece before purchasing, reach out and we will help where we can.
How do you choose what goes into the collection?
Every piece passes a simple test — would we keep it ourselves? We look for objects that satisfy both sides of who we are: the part with high standards, and the part with a soul. If something doesn't meet both, it doesn't make the edit. You can read more on our How We Choose page.
Do you offer gift wrapping or personalised notes?
Not at this stage, though it is something we are exploring. If you are purchasing as a gift and would like to let us know, feel free to mention it in a note at checkout and we will do our best.
What if my order arrives damaged?
Email us at hello@shopsnippy.com within 14 days of delivery with your order number and a clear photo of the damage. We will arrange a replacement or refund. For items over $30 in value, we may ask you to return the piece to our PO Box before processing the refund.
Do you accept change of mind returns?
We do not. Every piece in the Snippy collection is individually sourced and considered, and we ask that you bring the same intention to your purchase. If you are unsure about something before buying, we are happy to answer questions at hello@shopsnippy.com before you commit.
How long do refunds take?
Once a return is approved and received, refunds are processed within 5 business days. Depending on your bank or payment provider it may take a further 3 to 10 business days to appear in your account.
What does Snippy mean?
Someone once called us a snippy — their way of describing the contradiction they saw in us. The snob and the hippy, existing in the same person. The luxury items and the crystals. The tailored clothing and the herb garden. We took it. Because they were right. You can read the full story on our Our Story page.
Who is Snippy for?
Snippy exists for everyone who has ever felt too much of one thing for one room, and too much of another for the next. Someone with genuinely exquisite taste who also burns sage. Someone who wants their home to be beautiful and to also mean something.
Where are you based?
We are based in Australia. Our collection is sourced and curated with intention, and we ship worldwide.
How can I follow along or get in touch?
You can find us on Instagram and TikTok, or email us directly at hello@shopsnippy.com. We read every message.
Still have a question?
If you didn't find what you were looking for, we are here. Send us a message and we will get back to you.
Get in Touch →Refined taste.
Grounded soul.
The wellness space is full of beautiful things without soul. Snippy is different. Every piece we carry has been chosen because it earns its place - in your home, in your rituals, in your everyday life.
Because beautiful things should mean something. And meaningful things should be beautiful.
See how we choose →