We'll make it right.
If something isn't as it should be, we want to know. Here is everything you need to understand about our returns process.
We stand behind everything we carry.
Every piece in the Snippy collection has been personally considered before it earns its place here. If something arrives that falls short of that standard, we want to make it right. Our returns process is straightforward — read on to understand how it works.
What we accept
We accept returns in the following circumstances. All claims must be raised within 14 days of receiving your order.
| Reason | Outcome | Return required? |
|---|---|---|
| Item arrived damaged or faulty | Full refund or replacement | Photo required. Items over $30 must be returned to our PO Box before refund is processed. |
| Wrong item received | Full refund or correct item sent | Photo required. Return to our PO Box required. |
| Item significantly not as described | Full refund or replacement | Photo required. Return to our PO Box required. |
For items under $30, we will process a refund on receipt of photo evidence only. Return shipping costs often exceed the item value, so we won't ask you to send it back.
We don't accept change of mind returns.
Every piece in the Snippy collection is individually sourced and considered. We ask that you bring the same intention to your purchase. Please read product descriptions carefully and reach out before ordering if you have any questions.
If you are unsure about a piece, we are happy to help before you commit. Email us at hello@shopsnippy.com.
How to make a return
If you need to raise a return, here is exactly what to do.
| Step | What to do |
|---|---|
| 1. Contact us | Email hello@shopsnippy.com within 14 days of delivery with your order number and a clear photo of the issue. |
| 2. We review | We will respond within 2 business days to confirm whether your return is approved and advise next steps. |
| 3. Return the item | If a physical return is required, send your item with tracking to the address below. You are responsible for return shipping costs. |
| 4. Refund processed | Once received and inspected, your refund will be processed within 5 business days to your original payment method. |
Snippy Returns
PO Box 1111
Sanctuary Cove QLD 4212
Australia
We strongly recommend using a tracked service for all returns. Snippy is not responsible for items lost in transit on their way back to us.
How refunds work
Approved refunds are returned to the original payment method used at checkout. Depending on your bank or card provider, it may take 3–10 business days for the refund to appear in your account after we process it. Original shipping fees are non-refundable.
Refined taste.
Grounded soul.
The wellness space is full of beautiful things without soul. Snippy is different. Every piece we carry has been chosen because it earns its place - in your home, in your rituals, in your everyday life.
Because beautiful things should mean something. And meaningful things should be beautiful.
See how we choose →